使用條款 Terms of Use

本使用條款(下稱「本條款」)約束您對 Bold & Concept Limited(或稱為「我們」)提供的官方網站FORTUNEDELEEVERY.COM(以下統稱為「平台」)的使用。請仔細閱讀本條款。存取和使用此平台服務,即表示您同意您已閱讀、理解並接受本條款, 包括本條款中引用、平台上公告、或可通過超連結獲取的任何其他條款和條件以及任何政策。如果您不同意或 不遵守本條款,請勿使用此平台。

此平台可供 (i) 年滿 18 週歲的自然人和 (ii) 公司法人實體(例如,公司)使用。

未滿 18 歲的用戶必須徵得父母或法定監護人的同意,後者必須接受本條款並同意對您的行為承擔責任以及支付因您使用平台和/或購買商品產生的任何費用。若您未得父母或法定監護人同意,則必須立即停止使用/瀏覽平台。

Bold & Concept Limited保留隨時更改或修改本條款(包括我們納入本條款的政策)的權利。我們強烈建議您定期閱讀本條款。 自修訂條款發佈之日起繼續使用平台,即表示您已同意修訂條款。

如何聯繫我們

要獲得客戶支援,您可以透過電子郵件inquiry@fortunedeleevery.com或我們客戶服務Whatsapp帳戶9381 3194與我們聯絡。

  1. Bold & Concept Limited

1.1 我們是誰

根據您存取和使用的平台,本條款構成您與Bold & Concept Limited 實體之間訂立的合約。

1.2 我們從事什麼活動

Bold & Concept Limited透過平台讓您與供應商(下稱「供應商」)建立關聯,以便您訂購將送達給您的各種商品,包括熟食及其他食品(以下統稱為「商品」)。當您向供應商下達商品訂單(下稱「訂單」) 時,Bold & Concept Limited 充當代理人,代表供應商提供、處理和訂立訂單,隨後由我們或供應商向您交付訂單。供應商的所有方和營運方是第三方供應商。

1.3 如何聯繫我們

要獲得客戶支援,您可以透過電子郵件或我們客戶服務Whatapps帳戶與我們聯絡。

  1. 使用平台和我們的帳

2.1若是因為您提供的資料不完整、不正確或有缺失而導致訂單出現交付問題,Bold & Concept Limited 對此等訂單概不負責。您有義務提供完整、準確和真實的資料,以便妥善處理訂單,包括您的收貨地址和聯絡方式。

2.2 若想刪除您的帳戶,請向我們發送要求刪除帳戶的電子郵件。若我們合理認為有以下情況出 現,我們可能會限制、暫停或終止您的帳戶和/或限制、暫停或終止您使用平台

2.2.1 除您以外的其他人正在使用您的帳戶;或者

2.2.2 我們懷疑或發現您參與了違反本條款、我們的政策和指引的任何活動或行為,或者參與了我們全權酌情視為濫用平台的活動或行為。

  1. 限制

3.1 平台禁止的活動

以下非詳盡清單列出了非法或平台禁止的行為類型。Bold & Concept Limited保留對其全權酌情視為從事任何禁止活動的任何人進行調查並採取適當法律行動的權利。禁止活動包括但不限於下列各方面:

3.1.1 發佈被Bold & Concept Limited全權酌情視為或依據當地社區標準被判定為具有非法、淫褻性質或對任何其他 個人或實體具有誹謗、威脅、騷擾、辱駡、詆毀、仇恨性質或令其難堪的內容;

3.1.2發佈描述任何危險行為、危及生命的行為或其他冒險行為的內容;

3.1.3 發佈任何個人的電話號碼、街道地址或姓氏;

3.1.4發佈可能被Bold & Concept Limited全權酌情視為「垃圾郵件」的任何內容;

3.1.5 冒充他人發佈內容;

3.1.6 未經他人同意,收集或以其他方式搜集有關他人的資料,包括電子郵件地址;

3.1.7 騷擾、威脅、跟蹤或虐待平台上的任何個人;

3.1.8 鼓勵其他人從事本條款中所述的任何禁止活動。

  1. 智慧財產權

所有已註冊或未註冊商標、標誌、影像和服務標章,包括平台上或我們的行銷資料中所載明的本條款,均為Bold & Concept Limited及/或授予我們使用權利之第三方的智慧財產權(以下統稱為「智慧財產」)。未經我們事 先明確書面同意,您不得以任何方式使用、複製、轉載、再發佈、上傳、發佈、傳輸、分發或修改這些智 慧財產。嚴禁在未經我們核准的任何其他網站上使用我們的商標等智慧財產。我們將在法律允許 的最大範圍內,積極捍衛其智慧財產權,包括提起刑事訴訟。我們不保證也不聲明,您使用之平台上顯示的資料不會侵犯非我們擁有或與之無附屬關係之第三方的權利。使用平台上任何資料所產生 的風險,由您自行負責。

  1. 訂單

5.1 如果您透過平台下單,我們會向您發送一封包含訂單收據的確認電子郵件/短訊,以確認您的訂單 。在完成訂單後,訂單會包括商品費用。

5.2過敏原 – Bold & Concept Limited不保證供應商出售的商品不含過敏原。如果您有過敏症、過敏反應或有關於飲食的限制 和要求,請在我們的平台上下單之前,先與客服聯繫。

5.3 請注意,您的訂單可能受供應商規定之其他條款和條件的約束。

5.4 當您自平台下訂單,供應商將負責準備於指定時間內完成您的訂單,並交由我們運送。若因餐點內容錯誤、傾覆等原因須要求退款,請您聯繫我們的客服人員。您同意您於訂貨完成時所提供的資料為真實、準確且完整。同時保證您有權使用於訂購時所提供的信用卡或持卡人為您本人,並且確認和保證您有足夠的資金支付您的訂單。

5.5 下單

若要完成訂單,請在點按「結帳」後依照螢幕上的指示進行操作。您可能需要向我們提供更多詳細資訊, 才能完成您的訂單。您必須先查看並確認您提供的所有資訊(包括金額、收貨詳細資訊、個人詳細資訊、 付款資訊和推廣碼(如適用))均屬真實、準確、完整,然後才點按「送出訂單」(或同義文字)。如果 您收到包含您訂單收據的確認電子郵件或訊息,即表示您已成功下單。

  1. 價格和付款

6.1 成功下單後,您將收到確認電子郵件/短訊。

6.2 所有價均以港幣計算及由第三方所提供的價錢都是由餐廳/供應商提供,我們建議但不保證店家餐點/商品價格與店內販售時價格一致,若有價格不同情況則以平台上標價為售價。

6.3 平台上顯示的價格為每筆訂單的成交價格。

6.4 付款方式

Bold & Concept Limited有權隨時自行斟酌決定提供其他付款方式,及/或刪除現有付款方式。如果您選擇使用線上付款的方式付款,則付款應由我們的第三方支付服務提供商處理。在您同意的情況下,我們的第三方支付服務 提供商會儲存您的信用卡/付款資訊,以備現在或將來處理付款使用。Bold & Concept Limited不會儲存您的信用卡或付款資訊。 如果您選擇在網上支付,您必須在線上訂購前付款。為了確保網上購物的安全,您的銀行卡/信用卡的詳細資料將被加密,以防止他人瀏覽或是在網上傳送的可能性。

6.5 您必須確保您的信用卡和金融卡上有可支付訂單的足夠資金。

6.6 有關網上交易由第三方付款服務供應商進行,當顧客使用此網上換領服務時,即被視為同意及接納受其條款及細則所限,顧客的信用卡資料將會被付款服務供應商收集、處理及保留,並同意及接納,單獨及獨自承擔於進行信用卡交易時所招致或產生的任何損失或責任,且Bold & Concept Limited以及其受託公於任何情況下均毋須承擔任何有關損失或責任。


  1. 換領商品

7.1 每次交易只能使用一個推廣碼換領指定商品, 每個推廣碼只能使用一次。

7.2 推廣碼必須於指定日期內使用,逾期作廢。

7.3必須於網上購物交易過程中「推廣碼」一欄中輸入推廣碼方可兌換相關產品。

7.4 推廣碼不可兌換現金、其他產品或優惠,逾期、損毀、經修改或複製之推廣碼則作無效,任何損失賠償將不予考慮。

7.5 網站商品不能與換領禮遇之商品合拼訂購。

 

  1. 運送商品

每次購物金額滿港幣1,000元或以上,可免費享用送貨服務 (單一送貨地點)。購物金額於港幣1,000元以下須付港幣100元送貨服務費。

8.1 運送商品區域

我們的店家是在特定的送貨區域內提供商品。根據天氣和交通條件以及不可抗力因素,外送範圍可能會擴大、縮小或變動。

送貨服務僅限於固定地址,服務範圍包括香港島、九龍及新界。偏遠地區的送貨時間及服務範圍或會有不同,如你對於送貨安排有疑問,請透過電郵inquiry@fortunedeleevery.com向我們查詢有關送貨服務安排之詳情。

8.2 運送商品時間

8.2.1 我們會將訂單商品送至您提供的收貨地址,但每款商品的預訂時間均有不同,請您於訂購前留意商品訂購的所需時間。送貨時間會因不受我們控制的因素(例如,店家訂單數量、距離、時段(高峰期)、天氣情況、交通情況等)而有所不同。您瞭解我們提供的送貨時間只是預計時間,請務必隨時留意外送的通知。為了確保您收到訂單商品,您應確保在下單後由您本人或讓他人前往收貨地點收貨。

所有送貨日期和時間均為預計送貨日期。就您可能因為送貨延誤所可能造成的損失或損害,我們恕不負任何責任。

8.3 運送商品失敗

8.3.1 我們嘗試交付訂單但由於下列您所導致的某些原因而無法交付訂單,就您可能因為送貨延誤所可能造成的損失或損害,我們恕不負任何責任。這些原因包括但不限於:

(i) 沒有人收貨;

(ii) 即使嘗試透過提供的電話號碼聯繫客戶,但仍無法與客戶取得聯繫;

(iii) 缺乏適當或充分的途徑來成功交付訂單;

(iv) 缺乏合適或安全的地點來寄放訂單商品;或

(v) 對於受限商品,消費者不符合法定年齡要求,或者外送夥伴認為接收受限商品對消費者 而言不安全或不適當。

8.3.2 因無法取得聯繫而取消訂單

當外送人員將商品送至客戶送貨地點後,將撥打電話通知客戶取貨,基本上外送人員會於客戶訂餐地點等待十分鐘),若於時間內皆無獲得客回應,為確保服務和商品品質,外送人員將離開執行下張訂單派送。但因此筆訂單已出貨,您知悉並同意視為您放棄該商品,並無條件同意 我們全權處理該商品,故該單無法退費。Bold & concept limited 無需向您退款或對您採取補救措施。

8.4 訂單錯誤、商品缺失、商品有缺陷

收到訂單商品後,如果您發現自己的訂單存在問題(例如,訂單錯誤、商品缺漏、有客觀上無法食用或使用之缺陷),請立即透過上述第 1.3 條所列方式之一,聯繫客服人員。在某些情況下,我們可能會要求您拍照取證及/或提供其他資訊,以妥善調查您的訂單問題。如果我們確定您收到的訂單及/或商品有前述問題,我們會對您的全部或部分訂單進行賠償。

  1. 聲明、擔保和責任限制

9.1 聲明和擔保

您承認並同意,平台上的內容是在「既有」和「現有」的基礎上提供,您自行決定使用或依賴平台以及透 過平台存取或獲得的任何內容、商品、產品或服務,由您自行承擔相應風險。即使 我們會盡合理的努力,確保始終可以提供平台服務,但我們不擔保亦不聲明在提供服務時,會始終安全、即時、不間斷、 無錯誤、無技術困難、無缺陷或無系統異常。並請知悉,平台可能會因定期或日常維護,以及因網路、電 子通訊中斷或其他不可抗力事件造成的停止運作,而暫時中斷。

9.2 責任限制

我們不承擔因我們的網頁而造成的任何延誤、故障、錯誤、遺漏或丟失傳送的資料,轉發的病毒或其他汙染,破壞屬性的任何責任。我們恕不為任何店家的延誤、疏忽,與因不可抗力因素影響造成的延遲或疏忽負責。
在不可抗力情形下,致我們無法完全盡我們在本合約下之義務,我們有絕對權利決定我們將完成的訂單及其範圍。
我們已採取了可以合理防止網路詐騙的方式,並確保您私人資料的安全。但我們恕不因重大事件﹝如因電 腦伺服器的受損或破壞、第三方的違約﹞負責。
一旦有濫用換領碼或其他可疑的詐騙情形發生,我們保有立即停止並拒絕再次提供任何服務之權利。此外,我們亦保有對違規或濫用者求償之權利。
Bold & Concept Limited有權在任何時間以及不另行告知的情況下撤銷或終止活動優惠。

9.3 供應商聲

在訂單使用店家送貨方式的情況,對於供應商或您關於提供商品方面的行為或不作為,Bold & Concept Limited 均不承擔任何責任。我們對供應商提供的商品和/或服務之數量、品質、狀況或其他情況,不承擔任何責任,也不保證在平台上發佈之店家清單/產品上展示的資訊(包括菜單資訊、圖片和影像)均為準確或完整。本條款中的內容,不得免除供應商對因嚴重疏忽或故意不當行為,而導致的死亡或人身傷害所負的責任。

  1. 供應商責

供應商負責商品的準備、包裝、狀況和品質。在供應商供貨的情況下,供應商負責交付商品和/或訂單。對於因您與供應商的契約關係而引起的任何損失或損害,Bold & Concept Limited概不負責。

  1. 個人資料(個人資訊)保護

您同意並允許Bold & Concept Limited及其任何關聯方,根據本條款與我們的隱私權條款中進一步詳細說明的規定,收集、處理和利用您的個人資料。我們的隱私權條款可透過平台上的連結閱覽,該隱私權政策構成本條款的 一部分。

  1. 賠償

您同意保障、保護並保持Bold & Concept Limited、其董事、高階主管、員工、代表、代理人和關聯方,豁免於因您不當使用平台或您違反本條款而引起的任何及全部第三方索賠、責任、損害和/或費用(包括但不限於法律費用)的責任,並保證對此進行賠償。

  1. 第三方連結和網站

平台可能包含指向其他第三方網站的連結,點按這些連結,即視為您同意自行承擔跳轉至這些網站的風險 。Bold & Concept Limited不控制這些第三方網站或連結,亦不對其背書,對這些連結網頁上的內容亦不負責。 對於您 因存取和使用這些第三方連結和網站,而遭受的任何損失或損害,Bold & Concept Limited不承擔任何責任或法律責任 。

  1. 終止

Bold & Concept Limited有權終止、暫停或刪除您的帳戶和存取平台的權限,包括我們就訂單向您提供的任何送貨服務 ,這些原因包括但不限於:Bold & Concept Limited認為您有違反條款的任何行為。

  1. 修訂

本服務條款每次變更時,將於Bold & Concept Limited平台提前公告,強烈建議您定期閱讀本條款。修改後的條款在發佈後立即生效,您於生效日(含)後繼續使用平台即視為同意新條款。您有責任定期查看條款。 如果您不同意修改後的條款,無論是全部還是部分,請立即停止使用平台。

  1. 可分割性

如果本使用條款中的任何規定由具有有效管轄權的法院認定為無效、違反法令或無法執行,則該類規定的無效性不影響本使用條款其餘規定的有效性,其餘規定應仍保持充分的效力。放棄履行本使用條款中的任 何規定,不應視為進一步或持續放棄履行該規定或任何其他規定。

 

最新版本日期: 2021年1月

 

These Terms of Use (“Terms”) govern your use of the websites FORTUNEDELEEVERY.COM provided by Bold & Concept Limited (or referred to as “us”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Platforms.

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein. 

Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately. 

Bold & Concept Limited reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

How to contact us

For customer support, you may reach out to us via email inquiry@fortunedeleevery.com or through our Whatsapp support 9381 3194

 

1. Bold & Concept Limited

1.1 Who we are 

Depending on which Platform you access and use, these Terms form the contract between you and the following Bold & Concept Limited.

1.2 What we do

Through our Platforms, Bold & Concept Limited links you to the vendors (“Vendors”) for you to order a variety of goods including prepared meals, non-prepared food and miscellaneous non-food items (hereinafter collectively referred to as "Goods") to be delivered to you. When you place an order for Goods from our Vendors (“Order”), Bold & Concept Limited acts as an agent on behalf of that Vendor to facilitate, process and conclude the order and subsequently for either us or the Vendor to deliver your Order to you. Vendors may be owned and operated by third party vendors, our affiliate companies, or us.

1.3 How to contact us

For customer support, you may reach out to us via email or through our in-app customer support chat feature. 

2. Use of the Platforms and Bold & Concept Limited Account

2.1 Bold & Concept Limited shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.

2.2 If you wish to delete your Bold & Concept Limited account, please send us an email requesting the same. We may restrict, suspend or terminate your Bold & Concept Limited account and/or use of the Platforms, if we reasonably believe that: 

2.2.1 someone other than you is using your Bold & Concept Limited account; or 

2.2.2 where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Platforms.

3. Restrictions

3.1 Activities Prohibited on the Platforms

The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. Bold & Concept Limited reserves the right to investigate and take appropriate legal action against anyone who, in Bold & Concept Limited's sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:

3.1.1  posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Bold & Concept Limited in its sole discretion or pursuant to local community standards;

3.1.2 posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;

3.1.3 posting telephone numbers, street addresses, or last names of any person;

3.1.4 posting anything that may be “spam,” as determined by Bold & Concept Limited in its sole discretion;

3.1.5 impersonating another person when posting content;

3.1.6 harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;3.1.7 posting content that constitutes cyber-bullying, as determined by Bold & Concept Limited in its sole discretion;

3.1.7 harassing, threatening, stalking, or abusing any person on the Platforms;

3.1.9 encouraging other people to engage in any prohibited activities as described herein. 

4. Intellectual Property

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of Bold & Concept Limited and/or third parties who have authorised us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of Bold & Concept Limited's trademarks on any other website not approved by us is strictly prohibited. Bold & Concept Limited will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. Bold & Concept Limited neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with Bold & Concept Limited. Use of any materials on the Platforms is at your own risk.

5. Orders

5.1 When you place an Order with Bold & Concept Limited, Bold & Concept Limited will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.). 

5.2 Allergens – Bold & Concept Limited is not obligated to provide ingredient information or allergen information on the Platforms. Further, Bold & Concept Limited does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms.

5.3 Please note that your Order may be subject to additional terms and conditions provided by the Vendor. 

5.4 Prior to placing the Order, you are required to provide the delivery address in order for the Platform to display the Vendors available in your delivery area.

5.5 Place Order

To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “CHECK OUT”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

6. Prices and Payments

6.1 You will receive an confirmation e-mail/SMS once order was placed.

6.2 Prices quoted on the Platform shall be displayed in the HKD. Prices and offers on the Platforms may vary from the prices and you accept that offers offered by our Vendors.

6.3 A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you. 

6.4 Payment Methods 

Bold & Concept Limited reserves the right to offer additional payment methods and/or remove existing payment methods at anytime in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. Bold & Concept Limited does not store your credit card or payment information. In case of the Platforms in Cambodia, Myanmar and Laos, Bold & Concept Limited makes use of the services of Delivery Hero (Singapore) Pte. Ltd. for the handling and processing of payments transactions for your purchase on the Platforms and for customer support issues related to these payments such as dispute management, refunds cancellations and returns, and if applicable, local consumer law matters. 

6.5 You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, Bold & Concept Limited takes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

6.6 Platform use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making transaction, and in no event shall any such losses in whole or in part be borne by Bold & Concept Limited.

7. Redemption

7.1 Only one redemption code can be used for single transaction.

7.2 Redemption code must be used within the designated period

7.3 To redeem items, you must enter the redemption code in the “redemption code” filed during the redemption process.

7.4 Redemption code cannot be redeemed or exchanged for cash, other products or offers, expired, defaced, altered and copied codes are invalid and any claim for loss will not be entertained.

7.5 Redemption items cannot be purchased with eShop items.

8. Delivery, Pick-Up and Vendor Delivery

Free Delivery for single purchase of HK$1,000 or above (single location only),HK$100 will be charged for delivery fee of the purchase below HK$1,000.

8.1 Delivery Areas

You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure. You may contact us via e-mail inquiry@fortunedeleevery.comfor further arrangement.

8.2 Delivery Time

8.2.1 Bold & Concept Limited shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered for a specific time-slot. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.).  To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed. If your Order contains Alcohol you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, Bold & Concept Limited reserves the right not to deliver your Order to you.

8.3 Unsuccessful or Failed Deliveries 

8.3.1 In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

(i) no one was present or available to receive the Order; or 

(ii) customer was uncontactable despite attempts to reach the customer via the phone number provided; or

(iii) lack of appropriate or sufficient access to deliver the Order successfully; 

(iv) lack of a suitable or secure location to leave the Order; or

(v) in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.

8.3.2 No-show Cancellations 

If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Bold & Concept Limited reserves the right to cancel the Order without refund or remedy to you. 

8.4 Wrong Order, Missing Items, Defective Goods 

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, Bold & Concept Limited may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

9. Representations, Warranties and Limitation of Liabilities

9.1 Representations and Warranties 

You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While Bold & Concept Limited makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.

9.2 Limitation of Liability 

To the extent permitted by law, Bold & Concept Limited (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platforms, our services, and any website linked to our Platforms and any content or material posted on it. Your exclusive remedy with respect to your use of the Platforms is to discontinue your use of the Platforms. The Bold & Concept Limited entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Platforms or for any other claim related in any way to your use of the Platforms. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the Bold & Concept Limited entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Bold & Concept Limited, the Bold & Concept Limited entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.

9.3 Vendor’s representations

Bold & Concept Limited shall neither be liable for actions or omissions of the Vendor nor you in regard to provision of the Goods and where Vendor Delivery applies to your Order. Bold & Concept Limited does not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by Vendors or guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Vendor’s listing/offering on the Platform. Nothing in these Terms shall exclude Vendor’s liability for death or personal injury arising from Vendor’s gross negligence or willful misconduct.

10. Vendor Liability

Vendors are responsible for the preparation, condition and quality of Goods. In cases of Vendor Delivery, Vendors are responsible for delivery of the Goods and/or Orders. Bold & Concept Limited shall not be liable for any loss or damage arising from your contractual relationship with the Vendor. 

11. Personal Data (Personal Information) Protection

You agree and consent to Bold & Concept Limited and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms, and shall form a part of these Terms. 

12. Indemnity

You agree to indemnify, defend, hold harmless Bold & Concept Limited, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Platforms or your breach of these Terms. 

13. Third Party Links and Websites

The Platforms may contain links to other third party websites and by clicking on these links, you agree to do so at your own risk. Bold & Concept Limited does not control or endorse these third party websites or links and shall not be responsible for the content of these linked pages. Bold & Concept Limited accepts no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third party links and websites.

14. Termination

Bold & Concept Limited has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if Bold & Concept Limited, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. Bold & Concept Limited may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.

15. Amendments

Bold & Concept Limited may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately.

16. Severability

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision..

Last Update: January, 2021